Responsible Gaming is a measure to ensure a fair and safe gaming experience that protects players from the adverse consequences of gaming. Here at Live Bingo Network - Lucky Gold, we want you to have a safe and happy experience playing with us.

Why is Responsible Gaming important?

        Protecting the underage from being inadvertently harmed or exploited by online gaming.

        Recognizing and protecting that a small number of people may find it difficult to control their involvement with online games.

        Preventing games from being a source of crime, associated with crime or being used to support crime.

Do you have a problem and need help?

        Are you leaving your family alone for long periods of time in order to take part in games?

        Are you spending more time gaming than you had planned or intended to, ignoring other duties and responsibilities?

        Are you spending family money needed for rent/mortgage, schooling, medical needs, groceries, clothes or heating and find that you cannot stop or limit yourself?

        Is gaming interfering with your work or other responsibilities?

        Are you trying to make up for prior gaming losses?

        Are you recovering from an addictive disorder?

        Do you play under the influence of alcohol or other influences?

The more you answer 'yes' to any of the questions above, the more likely it is that you have a gambling problem and we strongly recommend that you contact one or more of the following professional organizations for help and guidance:

Gamble Aware - www.gambleaware.co.uk
GamCare - www.gamcare.org.uk
Gamblers Anonymous - www.gamblersanonymous.org

We are committed to providing a responsible gaming service and have implemented the following responsible gaming policies and tools.

Player Protection Limits (Self Limits)

All players can set limits to the amount of money they can deposit, loose or wager on our games. At Lucky Gold we offer you to set self limits. You can set limits in the form of deposit limits, spend limits or loss limits for the duration of 24 hours, 7 days or one month. If you wish to change your limits you can do so by contacting any member of the customer Support Team.

Deposit Limit :

Research has shown that when players make a decision on how much money they have available before they start playing, gambling problems are greatly reduced. Never run the risk of spending more money than you are prepared to lose by setting yourself a ‘Deposit Limit’. Deposit Limit enables you to set a limit on the amount of money you deposit into your account on a daily, weekly or monthly basis and you can change your limit whenever you choose to.

Click here to set your deposit Limit

Wagering Limit:

Don’t let the game play you. That’s why ‘Wagering Limit’ tool allows you to control exactly how much money you’re willing to spend over a daily, weekly or monthly basis. Never letting you spend more than you’ve set.

Click here to set your Wagering Limit

Loss Limit:

You can set Loss Limit to avoid losing more than what you’re willing to lose. A loss limit restricts the amount of real money you can lose from the deposits you make; winnings are not included in the calculation. With a loss limit in place you will be unable to continue playing beyond your set loss limit; our system will disallow any further gameplay automatically.

Click here to set your Loss Limit

Note: If a decrease is requested for any of the above limits it will be implemented immediately, however, any increase is subject to a one complete day cooling off period. To help you set limits that are right for you, you could refer to Budget Calculator.

Time Out (Take A Break)

At Lucky Gold we offer a “time out facility”. This facility can be implemented either through your ‘My Account’ function or by contacting customer support. Time Out is available for a period of one (1) day to 42 days.

When implementing a ‘time out’ between 1-42 days in length you will not be able to place any bet in your account. All marketing e-mails will cease during this time and upon expiry of your ‘time out’ your account will automatically be re-activated.

Self Exclusion Policy

We offer a self-exclusion facility which can be implemented through the ‘My Account’ function or by contacting our customer support team. With self-exclusion you are able to take a break from gambling for six (6) months, one (1) year, three (3) years and/or five (5) years. When self-exclusion is implemented you will not be able to place any bet in your account and you will cease to receive any marketing e-mails. Upon the expiry of your self-exclusion tenure your account will remain closed unless you take positive action to begin gambling again. This can only be done by contacting customer support by telephone. Upon initial contact we will make a decision whether to reactivate your account. Should we decide to reactivate your account a further cooling off period of 7days will be implemented prior to reactivation.

Lucky Gold offer you the option to self-exclude permanently. If you choose to self-exclude permanently you will not be able to reopen your account. We will find any new account/s that you create and close them accordingly. We will no longer send you marketing e-mails. Permanent self-exclusion can be undertaken through your ‘My Account’ function or by contacting our customer support team.

Please turn off browser notifications if you have allowed it for the website to avoid any notifications to appear randomly, after setting a time-out or self-exclusion facility.

During these periods we will block player account. Any new accounts player might attempt to open during the exclusion period will also be blocked as soon as detected. In addition, we will take all reasonable measures to make sure player do not receive any promotional material during this time.

During the self-exclusion period, the request for temporary blocked access will be enforced and irrevocable.

Post Self-exclusion period ended, the account will remain in closed condition for 7(seven) years.

Post Self-exclusion period ended, during seven years of closed condition, player may call our Support Team to re-activate their account.

Player acknowledge and agree that should they choose to self-exclude from any of the sites, player shall not be permitted to open or use a new account with any other Site operated by the Company during your selected self-exclusion period, until such self-exclusion has been lifted and the original account reopened. In the event player are in breach of the foregoing, we shall be entitled to block any new account player open with another site, forfeit any funds player may deposit (or have previously deposited) therein, and shall not be liable to refund player any funds they may have wagered or won through such account.

Player can request a self-exclusion or cooling off period by talking to our Support Team or online from the site itself by clicking here. Representatives are available by live chat 24 hours a day. We will action player request to self-exclude their account instantaneously after receipt of player completed form and confirm this to player by email.

Any real money balance in the account would be paid to the player through a withdrawal, as per the eligible withdrawal terms or by a method determined by us (conditional upon complete account verification where appropriate). We reserve the right to contact player should any further information be required.

We accept no responsibility or liability if player fail to provide, or provide inaccurate or incomplete information which prevents us in our sole determination from applying player’s self-exclusion to accounts.

We may refuse to apply player’s self-exclusion to any Cozy Games account if there is any doubt at our sole discretion whether the account belongs to the player itself.

Any returns from ‘running bets’ placed online with an account will be forwarded on request.

During players period of self-exclusion, they have an equal undertaking not to seek to circumvent the self-exclusion agreement by entering or continuing (or asking a 3rd party on player’s behalf) to participate in gambling services via Cozy games online operations.

During player’s self-exclusion period, in the event (or in circumstances that are beyond Cozy games reasonable control):

1.            Player inadvertently receive marketing material and they continue gambling as a result; and/or

2.            Player circumvent their self-exclusion agreement by (including but not limited to) (i) continuing to gamble; or (ii) by opening and operating new accounts; and/or (iii) automated checks and/or IT or software pro grammes fail to recognize any attempt by player to circumvent their self-exclusion:

As part of this process we also recommend that player self-exclude from other Operators at their earliest opportunity. Please also refer to our Responsible Gambling page where player will find additional information and a support contact number for the National Gambling Helpline should You wish to use the free counseling service they provide.

Underage Gambling and Parental Controls

It is illegal for someone who is under 18 years of age to gamble. We reserve the right to ask for proof of age from any player and to carry out checks to verify the information provided. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. In order to avoid underage gambling, we may undertake a search with a third party for the purpose of verifying that you are 18 years of age or older.

If young people have access to your computer and internet connection, please keep your user name and password confidential at all times. There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the internet, including:

Net Nanny filtering software protects children from inappropriate web content: www.netnanny.in
CYBER sitter filtering software allows parents to add their own sites to block: www.cybersitter.com

 

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